Terms and Conditions
Please read these terms and conditions carefully before using our website, products, or services.
Last updated: December 2024
Table of Contents
1. Introduction
Welcome to ZEELINK, a professional zipper manufacturer with 29 years of industry expertise. These Terms and Conditions (“Terms”) govern your access to and use of our website, products, and services.
By accessing or using our services, you agree to be bound by these Terms. If you do not agree with any part of these terms, you may not use our services.
ZEELINK is dedicated to delivering premium zipper products and reliable customer service while upholding the highest standards of data protection, privacy, and business integrity.
2. Information We Collect
We collect information you voluntarily provide to us, including when you:
- Create an account or register for our services
- Submit inquiries or request quotations
- Subscribe to our newsletters or marketing materials
- Participate in surveys, contests, or promotions
- Contact our customer support team
This information may include your name, email address, phone number, company details, shipping address, and payment information.
We also automatically collect certain data about your device and website usage through cookies and similar tracking technologies.
3. How We Use Information
We use the information we collect for the following purposes:
Service Delivery
- • Process orders and transactions
- • Provide customer support
- • Send order confirmations and updates
Communication
- • Respond to your inquiries
- • Send marketing and product updates
- • Share important service notifications
We also use your information to improve our products, services, and website functionality, and to comply with applicable legal and regulatory obligations.
4. Information Sharing
We do not sell, trade, or otherwise transfer your personal information to external parties except as described in this policy:
We may share information with:
- Service Providers: Trusted third-party vendors who assist with website operations and business activities
- Legal Requirements: When required by law, or to protect our rights, property, and safety
- Business Transfers: In connection with mergers, acquisitions, or asset sales
- Consent: When you provide explicit consent for such sharing
All third-party service providers are contractually required to maintain the confidentiality and security of your information.
5. Data Security
We implement comprehensive security measures to protect your personal information:
Encryption
SSL/TLS encryption for secure data transmission
Access Control
Restricted access for authorized personnel only
Regular Backups
Secure data backup and recovery systems
While we use commercially reasonable security practices, no electronic transmission or storage method is 100% secure. We cannot guarantee absolute security, but we continuously update our safeguards to protect your data.
6. Your Rights
You hold the following rights regarding your personal information:
Access
Request copies of your personal data
Rectification
Request correction of inaccurate data
Erasure
Request deletion of your personal data
Portability
Request transfer of your data
Objection
Object to data processing
Restriction
Request limited data processing
To exercise any of these rights, please contact us using the information provided in the Contact Us section.
8. Third-Party Services
Our website may contain links to third-party platforms or integrate with third-party services. We partner with trusted providers including:
Analytics Services
Google Analytics for website performance tracking
Payment Processors
Secure and certified payment gateway providers
Email Services
Professional email and communication platforms
Customer Support
Live chat and helpdesk management tools
These third-party services operate under their own privacy policies. We encourage you to review their terms before using their services.
9. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in these Terms:
Retention Periods:
- Account Information: Retained while your account is active and for 3 years after closure
- Transaction Records: Stored for 7 years for accounting and legal compliance
- Marketing Data: Retained until you unsubscribe or request deletion
- Website Analytics: Aggregated data retained for 26 months
Once the retention period expires, we securely delete or anonymize your personal information unless extended retention is required by law.
10. Policy Updates
We may update these Terms and Conditions periodically to reflect changes in our practices, operational requirements, or legal regulations.
When We Update Our Terms:
- • We will post the revised terms on our website
- • We will update the "Last Updated" date at the top of this page
- • For material changes, we will notify you via email or prominent website notice
- • Changes take effect immediately upon posting unless stated otherwise
Your continued use of our services after updates are posted constitutes your acceptance of the revised Terms.
11. Contact Us
If you have questions about these Terms and Conditions or wish to exercise your rights, please contact us:
Contact Information
Business Hours
For urgent inquiries, please email us and we will respond within 24 hours.