Frequently Asked Questions

Yes, we offer comprehensive OEM/ODM customization services. You can customize zipper sliders with your brand logo (engraved, embossed, or printed), choose specific colors, materials, sizes, and even develop completely new zipper designs according to your requirements. We can provide design drawings and mold opening services for custom sliders/zippers, and complete sample production within 7-10 days for custom projects.

We produce a full range of zippers including nylon coil zippers, metal zippers (brass, aluminum, nickel), plastic zippers (PVC, TPU), invisible zippers, waterproof zippers (TPU/PVC coated), fire-resistant zippers, and special functional zippers. Our zippers are widely used in fashion apparel, children's clothing, handbags, backpacks, outdoor tents, military gear, marine equipment and bedding, meeting different industry needs.

Samples: 5–7 days for standard items, 7–10 days for custom sliders/zippers (shipped via DHL/UPS/FEDEX). Bulk orders: 3–5 days for fast general items, 5–10 days for standard products, 12–20 days for special/functional zippers. We can also prioritize urgent orders based on your requirements with appropriate arrangements.

We require a 30%–50% deposit after sample confirmation; the balance is paid before shipment. For qualified long-term credit clients, we also support flexible payment methods to facilitate long-term cooperation. We accept T/T, L/C, PayPal, and Western Union for international transactions, and can discuss other payment methods based on mutual trust.

Our zippers are certified with ISO 9001 (quality management), BSCI (social responsibility), OEKO-TEX Standard 100 (eco-friendly), and REACH compliance. Our production facilities meet international environmental and safety standards. Our zippers undergo strict testing, including 72-hour salt spray test, flat-pull strength test, and fatigue resistance test, ensuring superior durability and performance. We adhere to 4S and ISO management systems to maintain consistent quality.

Yes. Our zippers comply with military specs, with IPX8 waterproof rating, fire resistance and corrosion resistance, suitable for workwear, military gear, diving suits and marine equipment. Our waterproof zippers are tested to withstand submersion in water up to 10 meters for 24 hours, and our fire-resistant zippers meet NFPA 2112 standards for flame resistance.

We offer multiple shipping options: express (DHL, UPS, FEDEX) for samples and small orders (3-5 days), air freight (5-7 days), and sea freight (20-35 days) for bulk orders. We handle all customs documentation and cooperate with DHL, UPS, FEDEX and professional sea shipping agents to ensure fast and safe delivery. For after-sales issues, our team will respond within 24 hours to provide solutions. If there are quality issues with the products, we will provide replacement, refund or compensation according to the actual situation.